A Basic Project Management Framework and the Proper Staff Literature review

A Basic Project Management Framework and the Proper Staff - Literature review Example The measures that had been put in place were not working, in July emergency measures were put in place.   This included free two-year extensions to passports as well as many other drastic measures.   One such measure was to add 100 staff to places issuing passports, and there was a phone line set up to deal with inquiries over the phone. In addition, more measures were put in place in order to improve the lines at passport offices.   Even though the Agency set up a goal of reaching the deadlines for processing passports by peoples’ dates of departure, there were still about a half of a grand missed dates of departure.   This is not to mention all of the hand-wringing going on by customers who were anxiously anticipating their passports being processed. Another aspect of this whole fiasco was that, throughout the ‘90s, some of the concerns of management were to lessen costs as well as make the organization more effective, at the same time keeping good quality cust omer relations.   Management thought that perhaps the Agency had done well for itself, improving in both of these senses of the word and that it boded well with other agencies comparable to itself—costs to the consumer being competitive with other places around the country. Regardless, both management and the Agency realized that they had not taken into consideration, along with the fact that there was increased demand for passports, that the Agency was working out of deference to how many passports were coming in at one time rather than taking into account the fact that the Agency was dealing with a higher demand.  Ã‚